Delivery

Delivery to the following countries is available: Estonia, Latvia and Lithuania.

Delivery to the customers shall be performed through Itella SmartPOST delivery points, and the delivery fee shall be charged in accordance with the Itella SmartPOST price list.

The cost of delivery shall be covered at the buyer’s expense. The relevant information concerning the fee shall be displayed next to the delivery method. 

Deliveries in Estonia will, as a rule, reach their destination within 3–7 business days after the sales and purchase contract enters into force. 

Right to return the purchased goods

The buyer shall have the right to cancel the contract concluded in the Online Store within 14 days after the delivery of the order. 

The right to return the goods shall not apply to orders placed by a legal entity acting as the buyer. 

For the right to return the goods within 14 days to be exercised, the ordered items shall not have been used in any other way than for checking the content, properties and operable condition of the goods in the way such checking is allowed for testing goods in a regular store. 

In case the item has been used for any other purpose than checking its content, properties and operable condition or in case it displays signs if use or wear, the Online Store shall have the right to reduce the amount to be refunded proportionally to the reduction of the value of the item or to refuse to refund the amount paid for the item completely. 

To return the goods, the buyer shall file an application of withdrawal from the purchase of the goods, stating the details of the seller and the buyer and sending the application by e-mail to info@meliorabeautyshop.ee within 14 days from the delivery of the goods at the latest. The application form is available at https://www.riigiteataja.ee/akt/103012014001.

The cost of the return shall be covered by the buyer except for cases when the reason for returning the goods lies in the fact that the item being returned does not correspond to what has been ordered (for instance, a wrong item or faulty item). 

The buyer shall return the goods within 14 days after filing the application or submit a proof of forwarding the goods to the delivering party within the said period. 

Upon receiving the goods being returned, the Online Store shall refund all the contractual expenses of the buyer without delay but no later than within 14 days. 

The Online Store shall have the right to refuse to refund the payments until the item which is the object of the contract has been received or until the buyer has submitted a proof of the fact that the item has been shipped back to the store, whichever is earlier. 

If the buyer has unambiguously selected the delivery method which is more expensive than the standard cheapest method of delivery of items, the Online Store shall not be obliged to refund the expense which exceeds the standard cost of delivery to the customer. 

The Online Store shall have the right to cancel the sales and purchase transaction and demand that the buyer return the item in case a price which significantly lower than the market price of the item has been by mistake stated in the Online Store. 

Faulty goods

Under the terms of the contract, the Online Store shall bear responsibility for non-conformities or faults in the item delivered to the buyer which exist at the moment of the transfer of the item to the buyer or are identified within two years after the transfer of the item to the buyer. Within the first six months after the transfer of the item to the buyer, the fault shall be deemed to have existed at the moment of the transfer of the item. It is the obligation of the Online Store to disprove the above presumption. 

Upon discovering a fault, the buyer shall have the right to contact the Online Store within 14 days at the latest by sending an e-mail to info@meliorabeautyshop.ee. 

The Online Store shall bear no responsibility for any faults which occurred after the item was transferred to the buyer. 

If an item purchased in the Online Store displays a fault for which the Online Store bears responsibility, the Online Store shall repair or replace the faulty item. In case the item cannot be repaired or replaced, the Online Store shall refund all the expenses incurred by the buyer under the sales and purchase contract. 

The Online Store shall respond to the customer’s complaint in writing or a format which can be reproduced in writing within 30 days. 

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